Privacy Policy

Introduction

Lexbridge ("we," "our," or "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our legal services or visit our website.

We understand the sensitive nature of legal matters and handle all client information with the utmost care and confidentiality. This policy applies to all personal data we process in connection with our legal services, including succession planning, licensing advisory, and legal translation services.

For any questions regarding this Privacy Policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Information You Provide

When you engage our services or contact us, we collect information that you voluntarily provide, including:

• Name, contact details (email address, phone number, postal address)
• Business information (company name, position, business registration details)
• Information relevant to the legal services you require
• Documentation and records related to your legal matter
• Payment and billing information
• Communications with our legal team

Information Collected Automatically

When you visit our website, we may automatically collect certain information:

• Device and browser information
• IP address and general location data
• Pages visited and time spent on our website
• Referral source and navigation patterns

How We Use Your Information

We process your personal information for the following purposes:

Service Delivery

• Providing legal services including consultation, documentation, and representation
• Communicating with you about your legal matters
• Preparing and reviewing legal documents
• Coordinating with relevant authorities and third parties as necessary

Business Operations

• Processing payments and maintaining financial records
• Managing client relationships and service quality
• Complying with legal and regulatory obligations
• Maintaining records as required by professional standards

Communication and Marketing

• Responding to inquiries and providing information about our services
• Sending service updates and important notices (with your consent)
• Improving our website and service offerings

Legal Basis: We process your personal data based on contractual necessity (to provide legal services), legitimate interests (business operations and service improvement), legal obligations (professional and regulatory requirements), and your consent where applicable.

Data Sharing and Disclosure

We maintain strict confidentiality in accordance with legal professional privilege. We may share your information only in limited circumstances:

With Your Consent

We may share information with third parties when you have provided explicit consent, such as coordinating with other professionals involved in your matter.

Service Providers

We work with trusted service providers who assist with:

• Document management and secure storage
• Translation services (for multilingual legal documents)
• Payment processing and accounting
• IT support and data security

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by Malaysian law, regulatory authorities, or court orders, or when necessary to protect our legal rights or prevent fraud.

Regulatory and Professional Bodies

As legal professionals, we may need to share information with the Bar Council of Malaysia or other regulatory authorities in accordance with professional obligations.

Data Security

We implement comprehensive security measures to protect your personal information:

• Encrypted storage systems for digital records
• Secure communication channels for sensitive information
• Access controls limiting information to authorized personnel
• Regular security audits and updates to our systems
• Physical security measures for document storage
• Staff training on data protection and confidentiality

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and professional obligations.

Specific retention periods include:

• Client Files: Retained for a minimum of 7 years after matter completion, as required by Malaysian Bar Council standards
• Financial Records: Retained for 7 years in accordance with Malaysian tax laws
• Correspondence: Retained for the duration of the client relationship plus 7 years
• Marketing Communications: Until you withdraw consent or request deletion

After the retention period expires, we securely delete or anonymize your personal information unless ongoing retention is required by law.

Your Rights

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights:

Right to Access

You may request access to your personal data that we hold and obtain a copy of the information.

Right to Correction

You have the right to request correction of inaccurate or incomplete personal data.

Right to Withdraw Consent

Where we process your data based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

Right to Data Portability

In certain circumstances, you may request transfer of your data to another service provider in a structured, commonly used format.

Right to Object

You may object to processing of your personal data for direct marketing purposes.

Note: Some of these rights may be limited where we have legal or professional obligations to retain information, such as records required by law or professional conduct rules.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 21 days as required by the PDPA.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. For detailed information about our use of cookies, please refer to our Cookie Policy.

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

International Data Transfers

Your personal information is primarily processed and stored in Malaysia. If we need to transfer information internationally (such as for translation services involving foreign documents), we ensure appropriate safeguards are in place to protect your data in accordance with Malaysian data protection standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending notification to your registered email address for significant changes
• Providing notice during your next interaction with our services

We encourage you to review this policy periodically. Your continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Malaysia, particularly the Personal Data Protection Act 2010 (PDPA). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the Malaysian courts.